Customer help
Frequently Asked Questions
Helpful information about our western wear, store services, shipping, and returns.
What products does La Herradura Western Wear sell?
La Herradura offers a wide selection of western wear for men, women, and children, including cowboy boots, western hats, shirts, jeans, jackets, belts, buckles, wallets, handbags, caps, jewelry, and other western accessories.
Can I shop La Herradura products online and in-store?
Yes. Customers can shop online through the La Herradura website or visit one of our physical store locations. Product availability may vary between the website and each retail location.
Can I try on cowboy boots before purchasing?
Yes. Customers visiting our stores can try on available cowboy boot styles and sizes. Our team can also help you compare different toe shapes, fits, materials, and brands.
Can your staff help me choose the right cowboy boot size?
Yes. Our in-store team can help you evaluate the fit of cowboy boots and recommend an appropriate size or style. Because sizing can vary between brands and boot designs, trying the boots on in person is recommended whenever possible.
Do you offer cowboy hat shaping services?
Yes. La Herradura offers in-store hat services that may include shaping, steaming, cleaning, light restoration, branding, and brim trimming. The team will inspect the hat before recommending the appropriate service.
Do you provide boot stretching services?
Yes. Boot stretching is available as an in-store service. Customers should bring the boots to a store so the team can examine the material, construction, and area that needs adjustment before confirming the service.
How long does shipping take?
Orders are generally processed within two to three business days, excluding weekends and holidays. After fulfillment, delivery normally takes approximately five to ten business days, although weather or carrier delays may affect arrival times.
Does La Herradura offer free shipping?
Orders of $200 or more qualify for free shipping within the United States when the applicable shipping code is entered at checkout. Customers should review the current website promotion before completing their order.
What is the return and exchange policy?
Eligible merchandise may be requested for an exchange or store credit within 14 days of arrival. Products must remain unworn, unwashed, and in as-new condition with their original tags and packaging. Customized items, modified hats, stretched boots, clearance products, and other final-sale merchandise may not qualify.
Do all La Herradura stores carry the same products?
Not necessarily. Inventory, sizes, brands, and styles may vary by location. Customers looking for a specific product should contact the store before visiting to confirm availability.