Refund policy
At La Herradura Western Wear INC., we want you to shop with confidence. Please review our return and exchange guidelines below before submitting a request.
1. Start a Return or Exchange
To begin a return or exchange request, please use our online returns portal:
Important: When requesting an exchange, please specify the exact product you would like to receive.
2. Refund & Exchange Policy
We do not offer refunds to the original payment method. Instead, eligible customers may request:
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Store Credit: Receive store credit toward a future purchase.
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Product Exchange: Exchange an eligible item for another item of equal value.
Exchange Eligibility
La Herradura Western Wear INC. accepts exchange and store credit requests within 14 days of the date your order arrives.
To qualify, merchandise must meet the following conditions:
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Items must be in as-new condition.
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Products must be unworn and unwashed.
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Original tags and packaging must remain intact.
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The request must be submitted within the 14-day eligibility period.
Requests submitted after 14 days may be refused at La Herradura's discretion.
Product Availability
Our inventory changes daily, so the item or size requested for an exchange may not always be available.
If your preferred item is unavailable, our customer service team will contact you to offer:
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Similar merchandise of equal value.
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Store credit toward a future purchase.
Please note: Items received through an exchange are not eligible for additional exchanges or store credit.
Processing Time
Once we receive your returned merchandise, please allow 2–3 business days for processing.
3. Product-Specific Restrictions
Boots
Boots are eligible for exchange or store credit only when they are in as-new condition.
Boots that have been stretched are considered final sale and cannot be returned or exchanged.
Straw & Felt Hats
Straw and felt hats are not eligible for exchanges or store credit unless arrangements have been discussed with a customer service representative.
Certain customized or modified hats are considered final sale, as detailed below.
4. Final Sale Items
The following products are considered FINAL SALE and are not eligible for returns, exchanges, or store credit:
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Stretched Boots: Any boots that have undergone stretching.
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Modified Texanas / Felt Hats: Hats with an open crown, trimmed brim, modified crown, or other alterations.
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Personalized Straw Hats: Open-crown straw hats that have been personalized.
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Clearance Items: All merchandise purchased on clearance.
Please review your order carefully before purchasing final sale merchandise.
5. Return Shipping Costs
La Herradura Western Wear INC. does not reimburse shipping costs paid when placing an order at laherradurawwnc.com.
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Original shipping charges are non-refundable.
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Customers are responsible for return shipping costs if they have not opted into Checkout+.
6. Shipping & Handling
Order Processing
All orders are typically processed within 2–3 business days, excluding weekends and holidays.
If your order processing time exceeds this period, please refer to our Inventory Error Notice below.
Estimated Delivery Time
Once your order has been fulfilled, please allow approximately 5–10 business days for delivery.
Important Shipping Information:
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La Herradura is not responsible for delivery delays caused by weather conditions.
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We strongly encourage customers to monitor their shipment tracking information.
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Please make arrangements to be available when your package is scheduled for delivery.
7. Inventory Error Notice
We strive to maintain accurate and up-to-date inventory information. However, unforeseen circumstances may occasionally result in product shortages or unavailable items.
If an inventory issue affects your order, our customer service team will contact you to discuss available alternatives.
Important: If we are unable to receive a response from you after 3–5 business days of attempted contact, La Herradura reserves the right to cancel your order.
8. Lost or Damaged Shipments
If your package is lost or damaged, the issue must be reported to us within 24 hours of the carrier-reported delivery date.
What Should You Do?
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Check Your Tracking Information: Review the latest shipment updates using your tracking number.
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Contact the Shipping Carrier: Reach out to the carrier directly to report the issue and discuss delivery arrangements.
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Contact Our Customer Service Team: If further assistance is required, please contact us so we can investigate the shipment with the carrier.
Package Theft Prevention: Package theft has become increasingly common. We strongly recommend monitoring your tracking number and coordinating with the carrier to ensure a secure delivery.
9. Need Assistance?
If you have questions regarding an exchange, store credit, shipping, or an existing order, our customer service team is available to assist you.
For return or exchange requests, please use our official portal:
Thank you for shopping with La Herradura Western Wear INC. We appreciate your business and look forward to serving you again.