Terms of service

La Herradura Western Wear INC.

Welcome to La Herradura Western Wear. We appreciate your business and want to ensure that you have a clear understanding of our store policies before making a purchase.

By purchasing products through laherradurawwnc.com, you acknowledge the store policies outlined below.

Please review our terms carefully, particularly those relating to exchanges, store credit, final sale merchandise, shipping, and order fulfillment.

1. Returns, Exchanges & Store Credit

At La Herradura Western Wear INC., customer satisfaction is important to us.

We do not offer refunds to the original payment method. Instead, eligible merchandise may qualify for:

Store Credit: Credit toward a future purchase.
Product Exchange: An exchange for another product of equal value.

14-Day Exchange Policy

We accept eligible exchange and store credit requests within 14 days of the date your order arrives.

To qualify, merchandise must meet the following requirements:

Items must be in as-new condition.
Merchandise must be unworn and unwashed.
Original tags and packaging must remain intact.
Requests must be made within the 14-day eligibility period.

Important: La Herradura reserves the right to refuse exchange or store credit requests submitted after the 14-day period.

Product Availability

Our inventory changes daily, and we cannot guarantee that a requested replacement product or size will be available.

If your preferred exchange item is unavailable, our customer service team will contact you to offer:

Similar merchandise of equal value.
Store credit toward a future purchase.

Items received through an exchange are not eligible for additional exchanges or store credit.

Exchange Processing Time

Once we receive your returned merchandise, please allow 2–3 business days for processing.

2. Product-Specific Exchange Conditions

Boots

Boots may be exchanged or credited only when they are returned in as-new condition.

Stretched boots are considered final sale and are not eligible for exchanges or store credit.

Straw & Felt Hats

Straw and felt hats are generally not eligible for exchanges or store credit unless prior arrangements have been discussed with a customer service representative.

Please review the final sale restrictions below before purchasing customized or modified hats.

3. Final Sale Products

The following merchandise is considered FINAL SALE and cannot be returned or exchanged:

Stretched Boots: Boots that have been stretched or altered.
Modified Texanas / Felt Hats: Hats with an open crown, trimmed brim, modified crown, or other modifications.
Personalized Straw Hats: Open-crown straw hats that have been personalized.
Clearance Merchandise: All items purchased on clearance.

Final sale items are not eligible for exchanges or store credit.

We encourage customers to carefully review product details, sizing, and availability before completing their purchase.

4. Return Shipping & Costs

La Herradura Western Wear INC. does not reimburse shipping fees paid when placing an order.

Original shipping charges are non-refundable.
Customers who have not opted into Checkout+ are responsible for return shipping costs.

Please consider applicable shipping costs before submitting an exchange request.

5. Shipping & Order Processing

Order Processing Time

All orders are generally processed within 2–3 business days, excluding weekends and holidays.

If processing exceeds this period, please review the Inventory Error Notice below.

Estimated Delivery Time

Once an order has been fulfilled, please allow approximately 5–10 business days for delivery.

Delivery estimates may vary depending on the shipping carrier, destination, and circumstances beyond our control.

Shipping Delays

La Herradura is not responsible for late deliveries caused by weather conditions.

We strongly encourage customers to:

Monitor their shipment tracking information.
Review estimated delivery updates.
Make arrangements to receive their packages upon arrival.

6. Inventory Availability & Order Cancellations

We strive to maintain accurate, up-to-date inventory information across our online store.

However, unforeseen circumstances may occasionally result in an inventory shortage or unavailable merchandise.

If an Item Becomes Unavailable

Our customer service team will contact you to discuss available alternatives.

These may include replacement merchandise or other available options.

Unanswered Customer Communications

If we are unable to receive a response after 3–5 business days of attempted contact, La Herradura reserves the right to cancel the affected order.

7. Lost or Damaged Shipments

If your package is lost or damaged, you must notify us within 24 hours of the carrier-reported delivery date.

Steps to Report a Shipping Issue

Review Your Tracking Information: Check the shipping carrier's tracking updates.
Contact the Shipping Carrier: Use your tracking number to report the issue and discuss available delivery arrangements.
Contact La Herradura Customer Service: If additional assistance is needed, our team can help investigate the shipment with the carrier.

Package Theft Prevention

Package theft has become increasingly common.

We strongly recommend monitoring shipment tracking and coordinating with your carrier to help ensure successful delivery.

8. How to Start a Return or Exchange

To submit an eligible return or exchange request, please use our official online portal.

Start Your Return or Exchange

When submitting your request:

Identify the product you would like to exchange.
Specify the replacement product you would like to receive.
Ensure your merchandise meets our exchange eligibility requirements.

Our team will review your request in accordance with the applicable store policies.

9. Customer Support & Contact Information

If you have questions about orders, product availability, shipping, exchanges, or store credit, please contact our customer service team.